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Common Problems with Customized Solutions
PROBLEM
SOLUTION
1. REDUCE HIGH CUSTOMER ACQUISITION COSTS (CAC)
Implementing cost-effective marketing and sales strategies considering CAC, LTV, AOV, and their impact on profitability (optimizing paid advertising, email marketing, loyalty programs, review programs, SEO)
2. LACK OF PROPER DATA, ANALYSIS, AND REPORTING
Perform analysis and implement reporting systems to make data-driven decisions and optimize the performance of the business
3. WEBSITE THAT IS NOT OPTIMIZED FOR CONVERSIONS
Optimizing website for conversions, speed, and usability, and troubleshoot technical issues that may be causing loss of sales
4. POOR INVENTORY MANAGEMENT
Manage inventory effectively by implementing different inventory management strategies such as efficient inventory reporting & forecasting
5. INEFFICIENT CUSTOMER SUPPORT
Improving training for customer support, optimizing helpdesk technology & collecting feedback from customers
6. HIGH RETURNS AND CHARGEBACKS
Identifying the root cause for returns and chargebacks + implementing strategies to reduce the impact of hectic fees & consistently losing product
7. POOR LEADERSHIP & TEAM PERFORMANCE
Enrolling the team into the vision, providing the team clear KPIs to measure their performance and streamlining communication channels & project management systems
About Daniella
I’m Daniella Serquen, a director of eCommerce with a passion for driving growth. Over the years, I’ve lead eCommerce DTC growth for 9+ figure corporations, including a Fortune 500 company. Over the years, I've also built and scaled eCommerce businesses from the ground up, growing them from zero to seven figures in annual sales. My journey started in college when I founded my first company, and since then, I’ve had the privilege of leading eCommerce teams at various companies, including TakeyaUSA, where I currently run the DTC eCommerce department as Senior Manager of eCommerce. There, I’ve led innovative strategies to improve user experience, conversion rates, average order value and customer retention across multiple online stores.
As a leader, I thrive on collaborating with mission-driven founders and CEOs to take their eCommerce visions to new heights. I believe that business growth is not only about data-driven strategies but also about cultivating a culture of continuous learning and personal development. I’m committed to helping teams evolve by fostering strong communication, creating empowering habits, and changing mindsets to overcome the barriers that hold us back from reaching our full potential—both professionally and personally.
I hold a degree in Film & Electronic Arts from California State University Long Beach and studied Bilingual Audiovisual Communication at the Carlos III University in Madrid, Spain. I am currently pursuing a Masters in Accounting. Born in Peru and raised in southern Spain, I now live in sunny Orange County, California, where I continue to explore new ways to innovate, connect, and inspire.
I would highly recommend Daniella to any business or team. Daniella brings positive energy, a vast array of knowledge, a commitment to success, and compassionate leadership every day. She is committed to growing the company she is working with and the members of her team.
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Do you need help with making money online and growing your e-commerce business?
If so, check out my friend and amazing entrepreneur's website for details!
Bob Donnell, Founder @everythingnextlevel.com
Daniella is a phenomenal eCommerce game changer. If you're looking for EXPLOSIVE GROWTH... hit her up!