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Common Problems with Customized Solutions

PROBLEM

SOLUTION

1. REDUCE HIGH CUSTOMER ACQUISITION COSTS (CAC)

Implementing cost-effective marketing and sales strategies considering CAC, LTV, AOV, and their impact on profitability (optimizing paid advertising, email marketing, loyalty programs, review programs, SEO)

2. LACK OF PROPER DATA, ANALYSIS, AND REPORTING

Perform analysis and implement reporting systems to make data-driven decisions and optimize the performance of the business

3. WEBSITE THAT IS NOT OPTIMIZED FOR CONVERSIONS

Optimizing website for conversions, speed, and usability, and troubleshoot technical issues that may be causing loss of sales

4. POOR INVENTORY MANAGEMENT

Manage inventory effectively by implementing different inventory management strategies such as efficient inventory reporting & forecasting

5. INEFFICIENT CUSTOMER SUPPORT

Improving training for customer support, optimizing helpdesk technology & collecting feedback from customers

6. HIGH RETURNS AND CHARGEBACKS

Identifying the root cause for returns and chargebacks + implementing strategies to reduce the impact of hectic fees & consistently losing product

7. POOR LEADERSHIP & TEAM PERFORMANCE

Enrolling the team into the vision, providing the team clear KPIs to measure their performance and streamlining communication channels & project management systems

About Daniella

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I’m Daniella Serquen, a director of eCommerce with a passion for driving growth. Over the years, I’ve lead eCommerce DTC growth for 9+ figure corporations, including a Fortune 500 company. Over the years, I've also built and scaled eCommerce businesses from the ground up, growing them from zero to seven figures in annual sales. My journey started in college when I founded my first company, and since then, I’ve had the privilege of leading eCommerce teams at various companies, including TakeyaUSA, where I currently run the DTC eCommerce department as Senior Manager of eCommerce. There, I’ve led innovative strategies to improve user experience, conversion rates, average order value and customer retention across multiple online stores.

 

As a leader, I thrive on collaborating with mission-driven founders and CEOs to take their eCommerce visions to new heights. I believe that business growth is not only about data-driven strategies but also about cultivating a culture of continuous learning and personal development. I’m committed to helping teams evolve by fostering strong communication, creating empowering habits, and changing mindsets to overcome the barriers that hold us back from reaching our full potential—both professionally and personally.

 

I hold a degree in Film & Electronic Arts from California State University Long Beach and studied Bilingual Audiovisual Communication at the Carlos III University in Madrid, Spain. I am currently pursuing a Masters in Accounting. Born in Peru and raised in southern Spain, I now live in sunny Orange County, California, where I continue to explore new ways to innovate, connect, and inspire.

Daniella tiene mucho conocimiento en comercio electrónico y operaciones. Si está buscando construir su tienda de comercio electrónico, le recomiendo trabajar con Daniella.

Daryas Miller, Socio @LibertyEquityPartners

Daniella sabe de lo que habla.

Si quieres organizar tu negocio y vender en línea, simplemente contrátala. Serás feliz de haberlo hecho.

Joey Karam, Fundador @GRITMKTR

Nos encontramos con muchas personas todos los días, pero solo algunas dejan marcas, y una de ellas es Daniella. Ella es inteligente y maneja cada situación con mucho cuidado y de la manera correcta. Tiene un conocimiento profundo de la evolución de la tecnología web y las tendencias, y cómo aplicarlo al negocio. Es puntual, trabajadora y tiene habilidades especiales para liderar un negocio de eCommerce. Recomiendo encarecidamente trabajar con Daniella para obtener el mejor resultado posible. 

Bipin Jain, fundador @EngrossInfotech

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