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Preguntas Frecuentes
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I need help choosing a course for meWe gotcha! You can view and compare all of our courses here to help you pick the right one for you. You can also check The Academy here to find the right fit. If you still have questions, feel free to drop a line at contact@daniellaserquen.com 😊
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I have questions about a specific course(s)You can find answers to all questions relating to type of courses here. Here are courses that are coming up soon, click here to see more details If you still have more questions, feel free to drop a line at contact@daniellaserquen.com 😊
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When do online courses start and finish?You decide when to start and finish your course. Our online courses are completely self-paced so you get to work at your own pace and in your own time. To know the difference between our courses click here. To check out all the available courses, click here. If you still have more questions, feel free to drop a line at contact@daniellaserquen.com 😊
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How long do I have access to an online course?Once enrolled, you get access to the course content for life. Yes, that means you only pay once. You’ve probably heard this before – but we believe that education doesn’t have to be over in 3 months, or 6 months or a year. That’s why we’re offering lifetime access to our course. That way if you fall behind in your studies, if you want to brush up on topics, or if you want to refer back for revision later, you can do so without the stress of knowing it will all disappear when the course ends. We also think it should be a no-brainer that we give you free and automatic access to any future updates we make to your chosen course content. We don’t have any particular agenda here other than following our passions 😊
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How are the courses delivered?The courses are delivered via three types of content: Downloadable PDFs These documents are meant to be read from cover to cover and have been created with the aim of giving you as much value as possible for your eCommerce journey. Each one is detailed, highly informative and meant to be used as reference for every learning. Instructional videos Straight-to-the-point instructional videos with on-screen texts used to illustrate a particular subject. Easy-to-follow and meant to be practical so you can start your journey ASAP! Supplementary videos? Additional videos in which the instructor speaks to the camera to expand on useful tips and tricks.
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Can I just purchase templates or materials from the full course?Comming up soon!
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I'm a complete beginner, can I take an eCommerce online course?Yes, absolutely! Getting started with a new skill can be overwhelming. That’s why we make our courses as easy as possible to follow, and full of easy-to-follow explanations and processes that you can use even if you are a complete newbie to eCommerce. Our courses designed with complete beginners in mind:
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I am an experienced eCommerce store owner, will the courses be any good for me ?Every course you take with us is designed to be very short and give you a tried and true process, so no matter your level of experience you will always get high quality work done. What's more, you'll learn how to do it efficiently so not only will you benefit from what we teach but most importantly how to apply the material to all future projects. Here's what we got for you if you're not a beginner in the eCommerce world:
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Who is the teacher?Daniella Serquen is an entrepreneur and executive director of e-commerce companies. She's helped build online companies from $0 to up to $1 million in annual sales. Also founded her first company while she was still in college. Fast-forward, Daniella became president of BalanceGenics, a USA-based online dietary supplement company. After going through the process of selling the company, she began to share what she had learned about building a digital company that is ready to sell. Daniella loves helping aspiring entrepreneurs succeed. Daniella believes in the ability of the human being to evolve through personal development and self-education. Daniella believes in the importance of learning to regulate our emotions, create empowering habits, and change old ways of thinking that prevent us from reaching our full professional and personal potential. Read more about her mission here
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Are the prices listed in USD?Yes. You can use this currency converter to check current foreign exchange rates and find out how much your course will cost in real time.
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My local currency isn’t in USD. What will my course cost me?You can use this currency converter to check current foreign exchange rates and find out how much your course will cost in real time.
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I can’t afford a course upfront, is there a payment plan option?We do not offer a payment plan at this moment. You can always check with your local banks to use your credit cards to pay.
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Can I purchase a Gift Card?Yes, you can purchase a gift card for any amount here.
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I’d like to purchase a course as a gift. How can I do this?You have two options Purchase a gift card for any amount. Purchase a course in the recipient’s name by entering their full name and email address at checkout. Some notes if you choose option 2 A confirmation email will be sent to the email address provided at checkout within 15 minutes of a purchase. Therefore, this option is only suitable if you’re happy for the recipient to receive their gift straight away. If not, we recommend purchasing a gift card instead. If the recipient already has an online school account with us, please use that email address at checkout. This way, the new course will be added to their existing account. If you don’t know whether the recipient already has an online school account with us, we recommend purchasing a gift card instead.
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Is there a refund policy?Minicourses: No refunds will be honored. Investment Courses Partial Refund If the student is engaged in course content but is not satisfied AND the student requests a refund via email to contact@daniellaserquen.com within 10 business days, a 50% refund will be honored.
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Where can I read the terms & conditions?You can find our terms & conditions here For any additional comments or inquiries, drop us a line at contact@daniellaserquen.com
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¿Dónde puedo leer su polÃtica de privacidad?Puede encontrar nuestra polÃtica de privacidad en lÃnea aquà . Para cualquier comentario o consulta adicional, escrÃbanos a contact@daniellaserquen.com
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I’m having issues logging into my account.For all login issues, please first check out the Teachable student guide below to help you troubleshoot. - Login Issues
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I can’t remember my username.To find out the email address attached to your account, please review your order confirmation email. This should list the email address you used at checkout which is your username.
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I can’t remember my password.You can reset your password by clicking on the ‘Forgot Password’ button on the Login page. Alternatively, you can reset your password here.
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What platform hosts your online courses?Our online school is hosted on Teachable. If you have any specific questions about the platform, click here If you still have questions, feel free to drop a line at contact@daniellaserquen.com 😊
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How do I enroll in a course?Once you’ve acquired a good understanding of the course’s description and are ready to enroll, just click ‘Enroll in Course’ button on the course page and follow the checkout process to complete your purchase. For existing students with a Teachable account: Please ensure that you use the email address attached to that account at checkout. If you use a different email address, a new account will be created. Once this occurs, we cannot merge your accounts together. Log into your Teachable account here. Your new course will be accessible via the ‘My Courses’ section Please allow up to 15 minutes for this process to complete. For new students: A new Teachable account will be automatically created for you using the email address you provide at checkout. You will receive two emails – one to confirm your email for the new account and set a password; another with a link to ‘Access Course’. You will not be able to access your course until you have confirmed your email for the new account. Please allow up to 15 minutes for this process to complete.
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I’ve purchased a course but still haven’t received my confirmation email to access my course.For existing students with a Teachable account: Please log into your Teachable account here. Your new course should be accessible via the ‘My Courses’ section. Please allow up to 15 minutes for the enrolment process to complete. For new students: Please allow for up to 15 minutes for the enrolment process to complete. If you still haven’t received a confirmation email, please check that you are monitoring the correct email which should be the one you used at checkout. Please also check your Junk/Spam folder. If these all check out and your confirmation email is still nowhere to be seen, please email contact@daniellaserquen.com for support and quote your full name and order number (if known).
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I’ve purchased a course but can’t see it under ‘My Courses?It is likely that you have multiple accounts and the course you purchased is linked to another email address. To check which email address the course is linked to, please review your order confirmation email. This should list the email address you used at checkout which is the email address that the course is linked to. If these all check out and your confirmation email is correct and still can't access the course, please email contact@daniellaserquen.com for support and quote your full name and order number (if known).
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I’ve purchased different courses with different emails, how do I move all the courses to one place?Please email contact@daniellaserquen.com with your full name, details of all the email accounts you own and a request to move all courses to a nominated account.
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The course content isn’t displaying well on my device.The course content can be accessed from any smart device however, in order to ensure the best user experience, please view the courses on a tablet or desktop. Save the phone for when you need quick access only.
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How do I join your eCommerce Slack Group?Launch coming up soon! Stay tunned!
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I am a student, and want to ask course related questions.The first and best place to start is the comment sections within the course itself. Post your question as a comment and we will answer them directly there. Course comments are checked on a weekly basis. If your query is of an urgent nature, please send an email to contact@daniellaserquen.com
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I’d like to share photos of my work and progress. How can I do this?There is nothing we love more than seeing students’ work and progress. There are a number of platforms where you can share your work with our community. Instagram: Post a story, photo, reel or IGTV to your Instagram. Be sure to tag @donttellcharles and use the hashtag #DTCstudent so we can see them and repost. Facebook Student Group: Share a post in the group and include your Instagram handle if you’d like us to share your work to our Instagram community. Email You can send us an email with photos of your work for feedback to contact@daniellaserquen.com if you’d like us to share your work to our community, please make sure to let us know in the email.
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I’d like to leave a testimonial. Where can I do this?YES! We love to receive feedback from our students as this is how we continually grow and improve. To leave a review on a course you have completed: Head to our Online School Click on the course you have completed Click on Reviews > Leave a Review If you’d like to give us specific feedback on how we can improve your learning experience, please don’t hesitate to send us an email to contact@daniellaserquen.com
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Why should I build an eCommerce?The digital economy is transforming the way the world makes business. Fast, secure, and beautiful: these are just some of the reasons why so many businesses are moving online. And with more than a billion people online today, building a business online lets you reach global customers The new realities of online commerce demand a unique set of skills. This online learning experience will teach you personally how to build an eCommerce in your business. Check out what we've built with beginners in mind: -
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I’d like to work one-on-one with Daniella to scale my eComm business. How do I do this?You can apply to work directly with Daniella here: Collaborations and team-trainnings are also a great way to benefit from a customized plan that fits your business. Check it out here
Enlaces útiles para ti
Mi Academia
Te enseñaré todos los fundamentos que necesitas para lanzar tu propio negocio de comercio electrónico y hacerlo rentable. Encuentra el material adecuado para ti
Compara los cursos
Tanto cursos profundos y extensos como cortos y rápidos creados para apoyarte en tu emprendimiento digital.
Herramientas para ti
El negocio del comercio electrónico no funciona sin herramientas. Estas son mis herramientas favoritas.
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