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Preguntas Frecuentes

  • I need help choosing a course for me
    I've gotcha! You can view and compare all of our courses here to help you pick the right one for you. You can also check all the courses in The Academy here to find the right fit. If you still have questions, feel free to drop a line at contact@daniellaserquen.com, me and my team will be happy to help.
  • I have questions about a specific course(s)
    You can find answers to all questions relating to type of courses here. Here are courses that are coming up soon, click here to see more details. If you still have more questions, feel free to drop a line at contact@daniellaserquen.com
  • When do online courses start and finish?
    You decide when to start and finish your course. Our online courses are completely self-paced so you get to work at your own pace and in your own time. To know the difference between our courses click here. To check out all the available courses, click here. If you still have more questions, feel free to drop a line at contact@daniellaserquen.com
  • How long do I have access to an online course?
    Once enrolled, you get access to the course content for life. Yes, that means you only pay once. I understand that most aspects of building an eCommerce company take time. Building an email marketing sequence and testing it? Takes time. Choosing your branding? Time. Setting up a team? Even more time! If you buy the course, and you need breaks to take action, or if you need to refer back to it for revision later, you can do so without the stress of knowing it will all disappear when the course ends. Also, you will receive free and automatic access to any future updates we make to the course you've purchased.
  • How are the courses delivered?
    The courses are delivered via two types of content: Downloadable PDFs Each course comes with a downloadable workbook in PDF format. Each of these workbooks is detailed, highly informative and designed to facilitate your learning. I learn best through reading and scanning content, so I made these PDFs with those with a similar learning style in mind! Instructional videos Instructional videos (taught by me personally) with on-screen texts. Easy-to-follow and meant to be practical so you can start your journey ASAP! Also, if you have any questions as you are taking the course, you can always shoot us an email at contact@daniellaserquen.com and my team and I will be happy to help!
  • Can I just purchase templates or materials from the full course?
    Coming soon... (and super excited about it!)
  • I'm a complete beginner, can I take an eCommerce online course?
    Yes, absolutely! Getting started with a new skill can be overwhelming. That’s why I've created some courses made for beginners. These courses are full of easy-to-follow explanations and processes that you can use even if you are a complete newbie to eCommerce. We have 3 levels, Beginners, Intermediate & Advanced, so make sure that you enroll in a "Beginners" course if you are just starting out!
  • I'm an experienced eCommerce store owner, will the courses be any good for me ?
    If you are an experienced eCommerce store owner, I recommend you enroll in my "Advanced" courses. Keep in mind that our courses can fit into 3 levels of difficulty: Beginners, Intermediate and Advanced, so make sure that you are enrolling in an "Advanced" course when you enroll.
  • Who is the teacher?
    ¡Hola! I am the teacher, and here is my fancy bio: Daniella Serquen is an entrepreneur and executive director of e-commerce companies. She's helped build online companies from $0 to up to $1 million in annual sales. Also founded her first company while she was still in college. Fast-forward, Daniella became president of BalanceGenics, a USA-based online dietary supplement company. After going through the process of selling the company, she began to share what she had learned about building a digital company from the ground up. Daniella loves helping aspiring entrepreneurs succeed. Daniella believes in the ability of the human being to evolve through personal development and self-education. Daniella believes in the importance of learning to regulate our emotions, create empowering habits, and change old ways of thinking that prevent us from reaching our full professional and personal potential. Read more about Daniella's mission here.
  • Are the prices listed in USD?
    Yes. You can use this currency converter to check current foreign exchange rates and find out how much your course will cost in real time.
  • My local currency isn’t in USD. What will my course cost me?
    You can use this currency converter to check current foreign exchange rates and find out how much your course will cost in real time.
  • I can’t afford a course upfront, is there a payment plan option?
    We do not offer a payment plan at this moment.
  • Can I purchase a Gift Card?
    Coming soon, stay tuned!
  • I’d like to purchase a course as a gift. How can I do this?
    Coming soon, stay tuned!
  • Is there a refund policy?
    Minicourses: No refunds will be honored. Investment Courses Partial Refund: If the student is engaged in course content but is not satisfied AND the student requests a refund via email to contact@daniellaserquen.com within 10 business days, a 50% refund will be honored.
  • Where can I read the terms & conditions?
    You can find our terms & conditions here. For any additional comments or inquiries, drop us a line at contact@daniellaserquen.com
  • Where can I read your privacy policy?
    You can find our online privacy policy here. For any additional comments or inquiries, drop us a line at contact@daniellaserquen.com
  • I’m having issues logging into my account.
    For all login issues, please first check out the Teachable student guide below to help you troubleshoot: Login Issues If you are still having issues, please contact us at contact@daniellaserquen.com
  • I can’t remember my username.
    To find out the email address attached to your account, please review your order confirmation email. This should list the email address you used at checkout which is your username. If you need further help retrieving your username, please contact us at contact@daniellaserquen.com
  • I can’t remember my password.
    You can reset your password by clicking on the ‘Forgot Password’ button on the Login page. Alternatively, you can reset your password here.
  • What platform hosts your online courses?
    Our online school is hosted on Teachable. If you have any specific questions about the platform, click here. If you still have questions, feel free to drop a line at contact@daniellaserquen.com
  • How do I enroll in a course?
    Once you’ve acquired a good understanding of the course’s description and are ready to enroll, just click ‘Enroll in Course’ button on the course page and follow the checkout process to complete your purchase. For existing students with a Teachable account: Please ensure that you use the email address attached to that account at checkout. If you use a different email address, a new account will be created. Once this occurs, we cannot merge your accounts together. Log into your Teachable account here. Your new course will be accessible via the ‘My Courses’ section Please allow up to 15 minutes for this process to complete. For new students: A new Teachable account will be automatically created for you using the email address you provide at checkout. You will receive two emails – one to confirm your email for the new account and set a password; another with a link to ‘Access Course’. You will not be able to access your course until you have confirmed your email for the new account. Please allow up to 15 minutes for this process to complete.
  • I’ve purchased a course but still haven’t received my confirmation email to access my course.
    For existing students with a Teachable account: Please log into your Teachable account here. Your new course should be accessible via the ‘My Courses’ section. Please allow up to 15 minutes for the enrolment process to complete. For new students: Please allow for up to 15 minutes for the enrolment process to complete. If you still haven’t received a confirmation email, please check that you are monitoring the correct email which should be the one you used at checkout. Please also check your Junk/Spam folder. If these all check out and your confirmation email is still nowhere to be seen, please email contact@daniellaserquen.com for support and quote your full name and order number (if known).
  • I’ve purchased a course but can’t see it under ‘My Courses‘?
    It is likely that you have multiple accounts and the course you purchased is linked to another email address. To check which email address the course is linked to, please review your order confirmation email. This should list the email address you used at checkout which is the email address that the course is linked to. If these all check out and your confirmation email is correct and still can't access the course, please email contact@daniellaserquen.com for support and quote your full name and order number (if known).
  • I’ve purchased different courses with different emails, how do I move all the courses to one place?
    Please email contact@daniellaserquen.com with your full name, details of all the email accounts you own and a request to move all courses to a nominated account.
  • The course content isn’t displaying well on my device.
    The course content can be accessed from any smart device. However, in order to ensure the best user experience, please view the courses on a tablet or desktop. Save the phone for when you need quick access only.
  • How do I join your eCommerce Slack Group?
    What could be cooler than a Slack group? Launch coming soon. stay tuned!
  • I am a student, and want to ask course related questions.
    The first and best place to start is the comment sections within the course itself. Post your question as a comment and we will answer them directly there. If your query is of an urgent nature, please send an email to contact@daniellaserquen.com
  • I’d like to share photos of my work and progress. How can I do this?
    There is nothing I love more than seeing students’ work and progress. There are a number of platforms where you can share your work with our community. Instagram: Post a story, photo, reel or IGTV to your Instagram. Be sure to tag @daniellaserquen so I can see them and repost. Email You can send us an email with photos of your work for feedback to contact@daniellaserquen.com if you’d like us to share your work to our community, please make sure to let us know in the email.
  • I’d like to leave a testimonial. Where can I do this?
    YES! I love to receive feedback as this is how my team and I continually grow and improve. To leave a review on a course you have completed: Head to our Online School Click on the course you have completed Click on Reviews > Leave a Review If you’d like to give us specific feedback on how we can improve your learning experience, please don’t hesitate to send us an email to contact@daniellaserquen.com
  • Why should I build an eCommerce store?
    The digital economy is transforming the way the world makes business. Fast, secure, and beautiful: these are some of the reasons why so many customers and businesses are moving online. And with more than a billion people online today, jumping into the digital world unlocks the possibility to reach global customers and expand your operations. The new reality of online commerce (eCommerce) demands a unique set of technical skills, efficient and automated systems and operations and a proactive and connected sales & digital marketing strategy. I've gone (and still go) through the process of building digital stores from scratch - and I am compiling everything I've learned on this website. If you are a brick & mortar business owner ready to take your traditional business online, contact me here.
  • I’d like to work one-on-one with Daniella to build and/or scale my eCommerce business. How do I do this?
    You can apply to work directly with me here.

Enlaces útiles para ti

Mi Academia

Te enseñaré todos los fundamentos que necesitas para lanzar tu propio negocio de comercio electrónico y hacerlo rentable.  Encuentra el material adecuado para ti

Compara los cursos

Tanto cursos profundos y extensos como cortos y rápidos creados para apoyarte en tu emprendimiento digital. 

Herramientas para ti

El negocio del comercio electrónico no funciona sin herramientas. Estas son mis herramientas favoritas.

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¿Estas listo para empezar?

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